I changed my mind about a product. Can I return it? Of course, you come first for us and your satisfaction is fundamental. If you change your mind or if there are any issues, you can decide to return the purchased product and you will be refunded. The withdrawal request must be made within 14 calendar days from the receipt of the order by filling out the form found in the sales contract (Right of withdrawal). The right of withdrawal applies only to consumers, i.e. natural persons acting for purposes unrelated to any business or professional activity carried out.
I purchased with a VAT number and changed my mind about a product. Can I return it? The Right of Withdrawal is regulated by the Consumer Code and applies only to distance sales between the seller and private non-professional consumers. Therefore, if you have a VAT number or are a company, you cannot exercise the right of withdrawal. For more information, please consult the page on the (Right of withdrawal).
I received the wrong product No problem, contact us by phone, email, or WhatsApp message indicating the issue. Please always provide the invoice number related to your order. Our Customer Service is at your disposal.
An item is missing from my package. What should I do? No problem, contact us by phone, email, or WhatsApp message indicating the issue. Please always provide the invoice number related to your order. Our Customer Service is at your disposal.
My order arrived damaged. What can I do? We recommend checking the condition of the packaging and products upon delivery. We take the utmost care in packing and shipping, but sometimes incidents beyond our control can happen. If the package is damaged or the seals are broken, please write on the courier’s delivery document the phrase "Goods inspection reservation for..." with a description of the issue. After this, contact our Customer Service describing the problem.
My product broke: how can I tell if it is still under warranty? All our products are covered by the manufacturer’s standard warranty and a 2-year warranty for conformity defects. To check if the product is still under warranty, verify the date on the purchase invoice we sent you when you made your purchase. If the purchase was made by a company or with a VAT number, the legal warranty is 1 year. For more information, please write to our Customer Service describing the issue.
