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Shipping costs are generally not included in the item price and must be added, except for products where it is clearly stated that shipping is free. Shipping costs are always clearly specified for each product, include VAT, and are calculated for shipments within Italy. For international shipping costs, please contact us.
All products listed on our website are ready for immediate delivery (unless sold out); however, we recommend paying close attention to the estimated delivery date indicated in the listing.
The purchased goods will be delivered to the shipping address specified by the customer during purchase. We recommend that the customer always sign the courier's delivery note with the remark "subject to inspection for quantity and goods". Complaints regarding material damage caused by the courier that are not accompanied by this note cannot be resolved.
In the event of even temporary unavailability of certain items, our warehouse will notify the customer via email within 24 business hours (excluding Saturdays, Sundays, and public holidays), indicating the time required for the missing product to arrive. If the item is no longer available for order, an alternative product with similar characteristics will be proposed. The customer will confirm in writing whether they wish to wait for the purchased product or accept the alternative. If the customer does not wish to wait or accept the substitution, any payment made will be refunded.
For any urgent communication, you can contact us by phone, email, or WhatsApp message.
Any delays in the delivery of purchased goods are the sole responsibility of the shipping carrier.
24/48 hour shipping is guaranteed for single-item orders and those related to active promotions. Orders with a high number of items require more time for preparation and packaging, and may therefore be delayed. Any delays do not constitute grounds for order cancellation.
Once the order has been placed, delivery cannot be refused except in the case of obvious damage to the package, which must be duly reported to the courier. Any storage or return costs will be charged entirely to the customer (for returns, see Right of Withdrawal).
